Tangles are easy to get out of necklaces.
Don't panic, first find the main knot, and gently pull at it, switching the bit of chain you are holding occasionally, you want to move the piece continuously.
The idea is to loosen the chain so it's not locked together. Keep tugging gently until it starts to come free, and tease the chain out of the knot. I'd be quite light and free with your movements, give the chain a gentle shake occasionally to help.
Once it starts to come free, try laying the chain out, and check where you are. You can also then hopefully see where parts are getting trapped, and need to feed them through.
The easiest way to prevent tangles is to keep the jewellery in its original box, and put it back carefully after use! If you can't put it in the box immediately, then I suggest you lay it flat and not pool it, as this is the way most tangles develop.
To view a clip of me untangling one of my pieces, go to http://www.youtube.com/watch?v=16pxBf6xzlQ note that my hands aren't still, I don't think, I just play with the piece until it unlocks.
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